Forget1850 Numbers – The Irish Emigrant, January 20th, 2012

Living in Ireland?  Avoid high cost numbers.

Living abroad? Find numbers that work.

Colm Murphy of Network ID Ltd said that inspiration for the new App came after he was charged €13 for a call to one particular organisation’s ‘customer services’ 1850 number.

“The vast majority of household service providers, including telecoms, Revenue, Government Agencies, as well as most banks and energy suppliers, use 1850 / 1890 as their customer service contact numbers.  Irish consumers such as myself are becomingly increasingly irritated at the high costs associated with calling 1850 / 1890 numbers.

With the number of Irish now emigrating and the fact we are in a global market customers from abroad can often find themselves in a frustrating position of trying to contact a company from outside of Ireland but only being offered an 1850 or 1890 contact number.

Users of Skype will also know be familiar with nuisance associated with 1850 & 1890 numbers as they too cannot be called using their software.

“The Forget1850 directory App was developed to provide consumers with a choice on what costs they incur when contacting these organisations or companies” said Murphy.

In some cases, consumers may be unwittingly paying as much as €10 in phone charges to simply communicate with a company – especially when reporting a fault in a product or service, where the wait time to speak with a company representative may be excessive. Invariably, an 1890 number is the only contact number advertised.

‘Forget 1850’ users could save up to €52.50 per year by using alternative landline numbers rather than the typical 1850/ 1890 numbers advertised by companies” according to Colm Murphy.  “For example, if an O2 bill pay customer calls an 1890 (35c per minute) number for 10 minutes they will be charged €3.50 per call. Based on a rough average of making 15 such calls per year that’s a saving of €52.50”.

Users from abroad may not make the same savings but at least they now have a simplified directory of numbers to choose from when contacting an Irish company in the future. 

Non-geographical numbers such as those beginning with 1850/ 1890 and more recently 0818 became popular before bundled minutes became an integral part of both landline and mobile contracts. However, not only are 1850/ 1890 and in some cases 0818 numbers not included in a monthly contracts ‘Free Minutes Bundle’,  they also cannot be called from overseas or through Skype.

Forget1850 is available on iOS, Android and
Blackberry platforms and costs from €1.50., Network ID Ltd, Colm Murphy, Save on 1850/ 1890 Calls, The Irish Emigrant